How can we help?
- Broadband (6)
- What is broadband?
- How fast is Inspire broadband?
- Can I get a static IP address?
- What is a data cap?
- How can I uncap my data?
- Exit Right
- UFB (9)
- What is UFB?
- How much does the UFB installation cost?
- Can I move house without breaking my UFB contract?
- Can I use my existing modem or router for UFB with Inspire Net?
- Can I get my UFB ONT moved to another house?
- How can I get an accurate gauge of my UFB connection speed?
- Why does only the first Ethernet port on my ONT work?
- Can I keep my current landline number when I move to Inspire Voice?
- Getting your router ready for fibre
- MetroLAN Fibre (3)
- What is Inspire MetroLAN Fibre?
- Who is Inspire MetroLAN Fibre aimed at?
- What are the settings for the Inspire MetroLAN Fibre service?
- MetroLAN Wireless (7)
- What is MetroLAN Wireless?
- How fast is MetroLAN Wireless?
- What area does the MetroLAN Wireless service cover?
- How reliable is MetroLAN Wireless?
- What are the settings for MetroLAN Wireless?
- Is there an installation fee for Inspire Metrolan Wireless?
- Getting your router ready for wireless
- Inspire DSL (7)
- What is Inspire DSL?
- What other advantages are there to Inspire DSL?
- What do I need to get connected?
- What is interleaving?
- What is Naked DSL?
- What are the settings for Inspire Net's DSL service?
- Getting your router ready for DSL
- Phone (5)
- What is Inspire Voice?
- I don’t have an internet service through Inspire Net. Can I still get a phone line?
- Basic features that come for free with your Inspire phone
- International calling rates
- Voicemail
- Inspire Prepay (4)
- What is Inspire prepay?
- Where can I connect with Inspire Prepay?
- How do I setup my prepay connection?
- What is a Student City connection?
- Inspire Free WiFi (1)
- Web Services (17)
- Can I register or transfer a domain name?
- I don’t live in New Zealand now – can I still purchase a domain name through Inspire Net?
- What does a Domain name cost?
- Can you give me an example of how having a domain name works?
- Does Inspire offer web hosting?
- Do I have to have my domain registered with Inspire Net to use the hosting?
- Are there any restrictions on content?
- Do you offer web statistics?
- Do you offer a web panel for managing sites and databases?
- Do you offer a secure payment system?
- What happens if I go over my disk usage?
- What programming languages and databases are supported?
- Will you tell me if my website is vulnerable to hackers?
- Do you have formal uptime guarantees?
- Who is responsible for insurance and maintenance of our co-located servers?
- What sort of content can I host on my servers through Inspire Net’s Co-location Service?
- Do you sponsor website hosting?
- MetroLAN Private (3)
- Dark Fibre (1)
- Co-Location (1)
- Email (7)
- Can I have more than one email address?
- How long can my Inspire Net email address be? I would like to use my full name.
- I’m travelling or away from my computer at the moment - how do I check my email?
- Someone sent me a huge email that I don’t want to download. Is there a way to delete it?
- I would like to use Inspire Net’s email service to send out lots and lots of unsolicited messages to people for marketing purposes. Do you mind if I do that?
- What are my email settings?
- I have received an email from Inspire Net about my mail quota. What do I do?
- Roundcube Webmail (7)
- Where did my contacts go?
- What about my contacts groups?
- Is there anywhere to mark email as Spam? None of my spam is going to the spam folder.
- Can I change the way the date/time is formatted?
- I can’t right click on my message for the drop down selection to delete a message?
- I can’t see incoming email addresses, to check if they’re spam or not
- Can I set up a rule that routes my incoming email to specific folders?
- My Account (3)
- Billing (9)
- What are my payment options?
- I pay by credit card, but need tax invoices as well.
- Where do I post my payment to?
- Direct debit form
- How do I keep track on how much time or how much data I have used?
- Why do I have a naked DSL fee on my invoice?
- How do I view my Voice call history and check invoices?
- My internet usage is more or less than I expected. How do I change to a larger or smaller plan?
- I’m off on a long holiday and won’t be using my account. Could it be put on hold?
- General Settings (4)
- Client Setup Guides (2)
- Spam (7)
- What is SPAM?
- About SPAM Filtering
- How does the SPAM filtering work?
- Spam spam spam spam spam.... I’m sick of it! What do I do to get rid of it?
- What levels of SPAM filtering are available?
- How do I automatically delete (or move) ***SPAM*** tagged emails that arrive at my computer?
- How can I report spam?
- Connection Issues (6)
- My internet isn't working....
- I’ve rebooted my router but.... My ADSL/DSL light isn't doing what it normally does (Inspire DSL)
- My ADSL/DSL light is acting normally but I still have no internet connection (Inspire DSL)
- My internet is still down (MetroLAN)
- My internet is still down (Fibre, UFB)
- Still down?
- Terminology (16)
- DNS or Domain Name System
- Data cap
- Domain name
- Firewall
- FTP or file transport protocol
- HTTP or Hyper Text Transport Protocol
- Internet
- IP or Internet Protocol
- IP address
- Limit Speed (or throttle on cap)
- Mbit - what is it?
- TCP or Transmission Control Protocol
- UDP or User Datagram Protocol
- UFB - what is it?
- URL or Uniform Resource Locator
- What is FlatRate/Fair Use Policy?
- Complaints (1)
- Copyright (1)
- Maintenance Windows (2)
- Scam Alerts (1)
- Tuesday's tip from the helpdesk! (17)
- Tip #1
- Tip #2
- Tip #3
- Tip #4
- Tip #5
- Tip #6
- Tip #7
- Tip #8
- Tip #9
- Tip #10
- Tip #11
- Tip #12
- Tip #13
- Tip #14
- Tip #15
- Tip #16
- Tip #17
- Policies